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All articles, quotes, and material in this newsletter are copyrighted. © 2010. No part can be reproduced in any form without specific written consent from SA
and copyright holder(s). All rights reserved worldwide.
and copyright holder(s). All rights reserved worldwide.
Confusion – Time to Refocus
Our world seems confused right now! Should we move forward or stay right
where we are? Who knows the answers?
Confusion is an opportunity to stop and refocus. It is a warning signal our mind
sends us saying "HELP! Do something different!" So what does our brain want
and how can we refocus?
Here are 7 steps to assist this process.
1. STOP – The definition of insanity is doing the same thing over and over and
expecting different results. So STOP the insanity!
2. WRITE – Put all the scrambled thoughts onto paper. Would you rather be
swept up in the churn of the tornado or safely watch the event from the next
town? By writing your thoughts, you remove yourself from the "churn" and can
look at the confusion from a safe distance.
3. IDENTIFY – Now you can safely look at your thoughts and begin to identify
categories that are creating the confusion. Often it is not as un-daunting a list as
we think it is when we stop the "churn".
4. RATE – Take each area and r ate it based on your ability to impact the
outcome. In other words, by taking action, are you in charge of creating the
results you desire or does someone else hold the power? You will find that some
areas are in your control and some are not.
5. CHOOSE – Choose an area you can control and then develop a plan of
action.
6. DO – Implement your plan. By taking steps in one area you may find that
results happen in other areas. It is almost magical!
7. EVALUATE – Once you are on your way, you can go back and chose another
area OR recognize the success you achieved and what you have learned to
make the process better next time.
~ Dr. Cheryl Leitschuh, Ed.D. All rights reserved worldwide.
Food for Thought
If you want your people to focus on performance, you've got to figure out an
effective way to tell them how the company is doing. Jay Johnson lets his people's
palates do the talking. Every month, he holds a communication session for the 70
employees of Crest Microfilm Inc., in Cedar Rapids, Iowa. If it's been a so-so
month, he orders pizza and soft drinks. But if the company has done well, he lets
the employees choose the cuisine. "In a bad month, we'll spend $75-$80," says
Johnson, "and in a good month, $250. At year end, we may spend $450 if we've
had as good a year as we'd hoped for."
Food aside, Johnson uses the occasion to talk about company performance. "I
give a summary of why we're eating what we're eating, and employees have an
opportunity to bring up complaints and suggestions. It's a way for me to share
what I'm thinking. It's also an opportunity for me to say, 'Thanks.' When everyone
works hard, they should eat prime rib rather than pizza."
Our world seems confused right now! Should we move forward or stay right
where we are? Who knows the answers?
Confusion is an opportunity to stop and refocus. It is a warning signal our mind
sends us saying "HELP! Do something different!" So what does our brain want
and how can we refocus?
Here are 7 steps to assist this process.
1. STOP – The definition of insanity is doing the same thing over and over and
expecting different results. So STOP the insanity!
2. WRITE – Put all the scrambled thoughts onto paper. Would you rather be
swept up in the churn of the tornado or safely watch the event from the next
town? By writing your thoughts, you remove yourself from the "churn" and can
look at the confusion from a safe distance.
3. IDENTIFY – Now you can safely look at your thoughts and begin to identify
categories that are creating the confusion. Often it is not as un-daunting a list as
we think it is when we stop the "churn".
4. RATE – Take each area and r ate it based on your ability to impact the
outcome. In other words, by taking action, are you in charge of creating the
results you desire or does someone else hold the power? You will find that some
areas are in your control and some are not.
5. CHOOSE – Choose an area you can control and then develop a plan of
action.
6. DO – Implement your plan. By taking steps in one area you may find that
results happen in other areas. It is almost magical!
7. EVALUATE – Once you are on your way, you can go back and chose another
area OR recognize the success you achieved and what you have learned to
make the process better next time.
~ Dr. Cheryl Leitschuh, Ed.D. All rights reserved worldwide.
Food for Thought
If you want your people to focus on performance, you've got to figure out an
effective way to tell them how the company is doing. Jay Johnson lets his people's
palates do the talking. Every month, he holds a communication session for the 70
employees of Crest Microfilm Inc., in Cedar Rapids, Iowa. If it's been a so-so
month, he orders pizza and soft drinks. But if the company has done well, he lets
the employees choose the cuisine. "In a bad month, we'll spend $75-$80," says
Johnson, "and in a good month, $250. At year end, we may spend $450 if we've
had as good a year as we'd hoped for."
Food aside, Johnson uses the occasion to talk about company performance. "I
give a summary of why we're eating what we're eating, and employees have an
opportunity to bring up complaints and suggestions. It's a way for me to share
what I'm thinking. It's also an opportunity for me to say, 'Thanks.' When everyone
works hard, they should eat prime rib rather than pizza."
| Building Capacity to Improve Results February, 2010 Volume 04 Issue 02 "While strategy and tactics change all the time, the fundamentals of leadership do not." ~ Frances Hesselbein |
| (C)2009, Meaker & Associates P.O. Box 14575 Bradenton, Florida 34280 Telephone 941-792-6926, Email president@meakerandassociates.com |
Not All Jobs Are Alike Why Behavioral
Interviewing Must Be Job Related
One of the most important aspects of behavioral
interviewing is keeping the questions job related.
However, "job related" doesn't mean that the
question relates to just ANY job. For the
behavioral interviewing technique to be
effective, the questions must relate to
specific areas required by the job for
superior performance.
Not all jobs are alike. In a customer service
position, communicating with others and customer
orientation may be the most crucial areas to
success. Meanwhile, an executive level position
may require competitiveness and a sense of
urgency. A thorough job benchmark and an
unbiased assessment of the job will quickly reveal
the key performance objectives that are required
for superior performance.
By connecting the questions you ask to those
specific performance objectives, you can get to the
root of an applicant's behavior in areas that
directly affect success on the job.
Copyright by Bill J. Bonnstetter. All rights reserved
worldwide under Target Training International, Ltd.
Persistence
The power to hold on in spite of everything, the
power to endure – this is the winner’s quality.
Persistence is the ability to face defeat again and
again without giving up – to push on in the face of
great difficulty, knowing that victory can be yours.
Persistence means taking pains to overcome
every obstacle, and to do what’s necessary to
reach your goals.
“He Conquers Who Endures”
~ Persius
Google Earth lets you fly anywhere on Earth to
view satellite imagery, maps, terrain, 3D
buildings, from galaxies in outer space to the
canyons of the ocean. You can explore rich
geographical content, save your toured
places, and share with others.
Check it out at earth.google.com
Interviewing Must Be Job Related
One of the most important aspects of behavioral
interviewing is keeping the questions job related.
However, "job related" doesn't mean that the
question relates to just ANY job. For the
behavioral interviewing technique to be
effective, the questions must relate to
specific areas required by the job for
superior performance.
Not all jobs are alike. In a customer service
position, communicating with others and customer
orientation may be the most crucial areas to
success. Meanwhile, an executive level position
may require competitiveness and a sense of
urgency. A thorough job benchmark and an
unbiased assessment of the job will quickly reveal
the key performance objectives that are required
for superior performance.
By connecting the questions you ask to those
specific performance objectives, you can get to the
root of an applicant's behavior in areas that
directly affect success on the job.
Copyright by Bill J. Bonnstetter. All rights reserved
worldwide under Target Training International, Ltd.
Persistence
The power to hold on in spite of everything, the
power to endure – this is the winner’s quality.
Persistence is the ability to face defeat again and
again without giving up – to push on in the face of
great difficulty, knowing that victory can be yours.
Persistence means taking pains to overcome
every obstacle, and to do what’s necessary to
reach your goals.
“He Conquers Who Endures”
~ Persius
Google Earth lets you fly anywhere on Earth to
view satellite imagery, maps, terrain, 3D
buildings, from galaxies in outer space to the
canyons of the ocean. You can explore rich
geographical content, save your toured
places, and share with others.
Check it out at earth.google.com
A Customer’s Expectation for Service
All customers have certain expectations about what good service should be. Listed below are examples of customer expectations of
service. Check those you feel are important. Use this at your next meeting or in your internal newsletter.
~ All rights reserved worldwide. Gary Sorrell – Sorrell Associates, LLC
All customers have certain expectations about what good service should be. Listed below are examples of customer expectations of
service. Check those you feel are important. Use this at your next meeting or in your internal newsletter.
 | Customers expect value for their money – fair prices. | |
| Customers expect high quality goods and services from a company. | |
| Customers expect a clean, safe and pleasant atmosphere. | |
| Customers expect employees to be knowledgeable and show interest in their jobs. | |
| Customers expect courteous, friendly service – employees who really care. | |
| Customers expect consistent value, treatment and good service, each time they come in the door. | |
| Customers expect a variety of goods and products from which to choose. |
~ All rights reserved worldwide. Gary Sorrell – Sorrell Associates, LLC